Frequently Asked Questions

Go to the login page and click "Forgot Password." Enter your email address and you'll receive a password reset link within 5 minutes. The link expires after 1 hour for security.

Yes. ToolEquip is a Progressive Web App (PWA) that works on any device with a modern browser. On iOS and Android, you can add it to your home screen for a native app experience. The built-in QR scanner works with your phone's camera.

Navigate to Tools > Labels, select the tools you want to label, choose your label size and content options, then click Generate PDF. Print the PDF on adhesive label paper and apply the labels to your tools.

You'll receive notifications when you're approaching your limits. You can upgrade your plan at any time to accommodate more tools or users. Upgrades take effect immediately with prorated billing.

Yes. We support CSV and Excel imports. You can also use our API for automated migrations. Our onboarding team can help with complex migrations from other asset tracking systems.

We perform automated daily backups with 30-day retention. Data is replicated across multiple regions for disaster recovery. We maintain a Recovery Point Objective of 1 hour and a Recovery Time Objective of 4 hours.

ToolEquip runs as a PWA that works on any device. The built-in QR scanner is optimized for tool tracking — it automatically checks tools in and out when you scan. Install it from your browser's menu for one-tap access.

Go to Users > Add User, enter the user's name and email, select their role, and click Send Invitation. The user receives an email with instructions to set up their password and log in.

Yes. ToolEquip has five predefined roles (Owner, Admin, Manager, Employee, Viewer). Owners and Admins can also configure location-based and category-based restrictions for granular access control.

API access is available on Business and Enterprise plans. Our REST API supports CRUD operations for tools, users, locations, checkouts, and maintenance records. Full API documentation is available in the Docs section.

You can create recurring maintenance schedules based on time intervals or usage metrics. When maintenance is due, assigned technicians receive automatic notifications. Completion is tracked with digital records for compliance.

Yes. You can cancel at any time from Settings > Billing. Your account remains active until the end of the current billing period. You then have 30 days of read-only access to export your data before it's permanently deleted.